Gold Snow Leopard-Silvery Watch (Blue strap)

All delivery times below are in business days.

*If you require add-on shipping services such as a "Signature Required" please contact us before placing your order.

*These delivery times are based on average estimates provided by the courier and we cannot guarantee delivery time. If you are experiencing issues with your shipment, please send an email over to support@goldenchronograph.com and we will be happy to assist you in any way we are able!

Customs duties & import charges

*Depending on your shipping location, orders to countries outside of the US may be subject to VAT, import taxes, and other fees charged by your local customs authority and/or postal courier. Please note that any VAT, import taxes, or other fees are incurred from your customs office/government and NOT Golden Chronograph. Customs processing varies in each country so if you have any questions please reach out to your local customs office. If you have any other questions please email us at support@goldenchronograph.com. We are more than happy to help!

Should any additional charges be levied by the Carrier on delivery outside of customs and import tariffs, please contact our customer support team for reimbursement. Please note that should you, as the recipient, decline to pay these charges on delivery, Golden Chronograph will be required to cover them in order to have the shipment returned. This amount will be deducted from your refund as a restocking fee.

Incorrect delivery address & rerouting

Once your order has been placed, Golden Chronograph will assume your address to be correct, verified and double checked. Should further shipping be required, either due to an incomplete address or a change of destination, you may be liable for charges either in the form of a surcharge or a refund deduction in the event of a return.

Insurance

Golden Chronograph insures each purchase for the shipping period until it is delivered to you. Orders shipped with Courier services require a signature upon delivery, at which point responsibility for the shipment passes to you.

If you have specified a recipient other than yourself for the delivery, you also accept the third party’s signature as sufficient proof of delivery and fulfillment by Golden Chronograph.

Damage in transit: If your product is damaged on delivery, please contact us without delay and no later than 3 days after delivery. You will need to provide a written description as well as a photo of the damage. We will offer to either replace or repair the product.

Lost in transit: In the event of a lost shipment, no action will be taken until the investigation by the Carrier is concluded. Please note that shipments containing watches are insured, and any such shipment deemed lost by the Carrier will be replaced.

If any issues come up regarding the shipment of your order, please shoot an email over to support@goldenchronograph.com and we will get you taken care of as quickly as possible. Once your order has been dispatched, Golden Chronograph Watch is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the courier, to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@goldenchronograph.com. Please note that returns will need to be sent to the following address: goldenchronograph.com/pages/returns-refunds
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@goldenchronograph.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@goldenchronograph.com.